Privacy Policy
Effective date: September 23, 2023
Welcome to Nurani Global.
This privacy policy explains how Nurani Global, a sole proprietorship firm owned by Rahul Muraleedharan and located at Ushus, GRA/K-59, Gandhipuram, Sreekariyam P.O, Thiruvananthapuram, Kerala, India, PIN-695017, collects, uses, discloses, and protects the personal information of its users. This privacy policy applies to the https://nuraniglobal.com/ website (the “Service”) and the online webinars and courses related to the export-import industry offered by Nurani Global. Please note that this policy does not cover any third-party websites or services that may be linked to or from our website or services. By using our Service, you agree to the terms and conditions of this privacy policy.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Payment information
• Cookies and Usage Data
We collect your Personal Data when you register for our Service, make a payment, participate in our webinars or courses, subscribe to our newsletters, or contact us via email or phone.
We use your Personal Data for the following purposes:
• To provide and maintain the Service
• To process your payment and issue invoices
• To grant you access to our webinars or courses and send you related materials
• To notify you about changes to our Service or policies
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To send you newsletters, marketing or promotional materials, and other information that may be of interest to you
• To monitor the usage of the Service and improve its quality and performance
• To comply with our legal obligations and protect our rights and interests
We will only use your Personal Data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis for doing so.
We will only retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will delete or anonymize your Personal Data when it is no longer needed or required by law.
We will only share your Personal Data with third parties when we have your consent or a legitimate reason to do so. We do not sell or rent your Personal Data to anyone.
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use Usage Data to analyze and evaluate how our Service is used and to improve its functionality and user experience. We may also use Usage Data to detect, prevent, and address technical issues or security breaches.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used, such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.
Examples of Cookies we use:
• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
Grounds for Processing Personal Data
We process your Personal Data in accordance with the following grounds:
• Consent: We obtain your consent before collecting or using your Personal Data for specific purposes. You have the right to withdraw your consent at any time by contacting us or following the instructions provided in our communications.
• Contract: We process your Personal Data when it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, we process your Personal Data when you register for our Service, make a payment, or participate in our webinars or courses.
• Legal Obligation: We process your Personal Data when it is necessary for us to comply with a legal obligation under applicable laws and regulations. For example, we process your Personal Data when we respond to requests from authorities or courts or when we report data breaches or incidents.
• Legitimate Interest: We process your Personal Data when it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. For example, we process your Personal Data when we send you newsletters, marketing or promotional materials, or when we monitor and improve the usage and performance of our Service.
Legal Basis for Processing Personal Data
We process your Personal Data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), which is the latest legislation governing data protection and privacy in India. The DPDPA covers handling digital personal data in India, whether collected online or offline, as long as it is in digital form. The DPDPA also applies to processing personal data outside India if it is related to providing goods or services within India.
The DPDPA requires us to obtain your consent before collecting or using your Personal Data for specific purposes. You have the right to withdraw your consent at any time by contacting us or following the instructions provided in our communications.
The DPDPA also requires us to follow certain principles and obligations when processing your Personal Data, such as:
• Providing notice and transparency about our data practices
• Ensuring data quality and accuracy
• Implementing security measures and safeguards
• Appointing a data protection officer and conducting a data protection impact assessment
• Cooperating with the Data Protection Authority of India (DPAI) and complying with its orders
We may also process your Personal Data on other legal bases, such as contract, legal obligation, legitimate interest, or public interest, as permitted by the DPDPA or other applicable laws and regulations.
Grievance Redressal
If you have any questions, complaints, or grievances regarding our data protection and privacy practices, you can contact our data protection officer using the following details:
• By email: info@nuraniglobal.com
• By phone: +91 90743 16232
• By mail: Ushus, GRA/K-59, Gandhipuram, Sreekariyam P.O, Thiruvananthapuram, Kerala, India, PIN-695017
Our data protection officer will address your inquiries within a reasonable time frame and in accordance with the DPDPA and other applicable laws and regulations.
You also have the right to lodge a complaint with the DPAI or a court of competent jurisdiction if you believe that we have violated your data protection rights or the provisions of the DPDPA.
Your Rights
You have the following rights with respect to your Personal Data:
• Access: You have the right to request access to your Personal Data and receive a copy of it.
• Rectification: You have the right to request the correction of any inaccurate or incomplete Personal Data.
• Erasure: You have the right to request the deletion of your Personal Data unless we have a legal reason to keep it.
• Restriction: You have the right to request the restriction of the processing of your Personal Data if you contest its accuracy, legality, or necessity.
• Portability: You have the right to request the transfer of your Personal Data to another service provider if technically feasible.
• Objection: You have the right to object to the processing of your Personal Data if it is based on our legitimate interests or for direct marketing purposes.
• Opt-out: You have the right to opt-out of the sale of your Personal Data under the California Consumer Privacy Act (CCPA), if applicable. We do not sell your Personal Data, but you can still exercise this right by contacting us or following the instructions provided in our communications.
• Complaint: You have the right to lodge a complaint with a supervisory authority or a court if you believe that we have violated your data protection rights.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with the applicable laws and regulations.
We may ask you to provide proof of your identity before fulfilling your request to ensure that we do not disclose your Personal Data to anyone who does not have the right to receive it.
Transfer Of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will only transfer your Personal Data to other countries or regions when we have a legal basis and adequate safeguards to do so. For example, we may transfer your Personal Data to countries or regions that are recognized by the relevant authorities as providing an adequate level of data protection, or we may use contractual clauses or other mechanisms approved by the relevant authorities to ensure that your Personal Data is protected.
By using our Service, you consent to the transfer of your Personal Data to other countries or regions in accordance with this policy.
Disclosure Of Data
We may disclose your Personal Data in the following circumstances:
• Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We will only share your Personal Data with Service Providers who have agreed to comply with this policy and the applicable laws and regulations.
• Business Partners: We may share your Personal Data with our business partners who offer products or services that may be of interest to you. We will only share your Personal Data with business partners who have agreed to comply with this policy and the applicable laws and regulations. You can opt out of receiving communications from our business partners by contacting us or following the instructions provided in their communications.
• Affiliates: We may share your Personal Data with our affiliates, which are entities that are controlled by, control, or are under common control with us. We will only share your Personal Data with affiliates who have agreed to comply with this policy and the applicable laws and regulations.
• Authorities: We may disclose your Personal Data to authorities, courts, or other public bodies when we are required or permitted by law to do so. We will only disclose your Personal Data when we have a good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• Others: We may also disclose your Personal Data to other parties when we have your consent or a legitimate reason to do so. For example, we may disclose your Personal Data to third parties who are involved in a merger, acquisition, or sale of our business or assets, or to third parties who provide professional services to us, such as auditors, lawyers, or consultants. We will only disclose your Personal Data to other parties who have agreed to comply with this policy and the applicable laws and regulations.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We implement various technical and organizational measures to ensure the confidentiality, integrity, and availability of your Personal Data. These measures include encryption, firewalls, access control, backup, and disaster recovery.
We also train our staff and contractors on data protection and privacy best practices and require them to comply with this policy and the applicable laws and regulations.
In the event of a data breach that may affect your Personal Data, we will notify you and the relevant authorities as soon as possible and take appropriate actions to mitigate the impact and prevent recurrence.
Grievance Redressal
If you have any concerns or grievances regarding the processing of your Personal Data or this privacy policy, please contact us using the contact details provided below. We take your privacy seriously and will work to address any issues promptly and in accordance with applicable laws and regulations.
Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to this privacy policy, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the rules of the Indian Institute of Arbitration & Mediation (IIAM) then in effect, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
The arbitration shall take place in Thiruvananthapuram, Kerala, India, and the language of the arbitration shall be English. The arbitration proceedings and award shall be kept confidential by the parties involved, except as may be necessary to enforce the award or as otherwise required by law.
Notwithstanding the above, either party may seek injunctive relief or specific performance in any court of competent jurisdiction to protect its intellectual property rights or confidential information or to otherwise protect its rights under this privacy policy.
Governing Law
This privacy policy and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
By using our Service, you agree to the terms of this dispute resolution and governing law clause.
Jurisdiction
Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Thiruvananthapuram, Kerala, India. Appellate jurisdiction, if needed, will reside with the High Court of Kerala.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this page.
We will also inform you via email and/or a prominent notice on our Service before the change becomes effective and ask for your consent if required by law.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data protection and privacy practices, please contact us using the following details:
• By email: info@nuraniglobal.com
• By phone: +91 90743 16232
• By mail: Ushus, GRA/K-59, Gandhipuram, Sreekariyam P.O, Thiruvananthapuram, Kerala, India, PIN-695017
We will respond to your inquiries within a reasonable time frame and in accordance with the applicable laws and regulations.
We welcome your feedback and suggestions on how we can improve our Service and protect your privacy.